Talk To The Puff Fam!
We’re More Than a Brand — We’re a Family. Reach out anytime. Real humans, real replies, always within 24 hours.
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Info@gmail.com
Response Time
We reply within 24 hours
Mon–Fri · 9am–6pm EST
Quick Answers
Before reaching out, check if your question is already answered here.
When will my order ship?
Orders typically ship within 2–3 business days. You'll receive a tracking email once dispatched.
Can I return a Puff?
Yes! We accept returns within 30 days of delivery as long as the item is unused and in original packaging.
Are Limited Edition drops restocked?
Almost never! Limited drops are made in very small quantities. Join our VIP list to get early access.
Do you offer wholesale?
Yes we do! Select "Wholesale Inquiry" in the contact form and we'll send you our wholesale pack.
My item arrived damaged — help?
So sorry! Email us a photo of the damage and we'll send a replacement or full refund right away.
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